Click & Collect

How will I know when my order is ready?

If you’ve given us your mobile number, we’ll send you a text message when your order is ready for collection.

We’ll also email you when your order is ready, confirming your chosen branch.

What do I need to bring to collect my order?

A copy of the Collection Confirmation Email or Collection SMS Text.

For security reasons and in the case of high value orders, we may need to confirm your identity by contacting the phone number or email on the original order.

Which branch will my order go to?

When you place your order, you’ll be able to select a branch that’s convenient to you. The name of your chosen branch will appear in your email confirmation.

What time can I pick up my order?

Please wait until you have received an email or text confirming your order is ready before attempting to collect. You can check the opening times of your chosen branch using the Branch Finder.

TLC branch staff will prepare orders for collection between Monday and Friday. Any orders placed on Saturday or Sunday will be processed on Monday morning.

Where do I pick my order up in store?

Look for the “Counter” or “Trade Counter” sign at your chosen TLC branch.

Can someone collect on my behalf?

We’re happy for someone else to collect your order, but to prevent fraud, the person you’ve nominated must present your order number and their ID.

How long will you hold my order?

We’ll hold your order in store for three days after your nominated collection time. If you don’t collect your order within three days, it will be cancelled, and the goods will be returned to stock unless otherwise notified.

How can I find or contact my local branch?

Please see our Branch Finder for branch locations, local delivery areas and opening hours.

TLC branches are open Monday–Saturday. Product displays and parking is available.