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VAT Refunds

Channel Islands

Orders for delivery to Guernsey or Jersey will have the VAT automatically removed from the order.

Our system will remove the VAT from the order when you add the Guernsey or Jersey postcode to your delivery address.

EU VAT Number

If you have an EU VAT Number, you can add this to your order during checkout, and VAT will be removed from the order.

All VAT numbers are checked by VIES VAT number validation. If the VAT Number is incorrect, VAT will be added to your order.

Note — Delivery must be to the company or address registered against the VAT Number.

Purchases made at a Trade Counter (VAT 407 form)

For VAT 407 Claims (VAT to be paid and re-claimed later), customers are eligible if they are visiting the UK and live outside of the EU or if they are EU residents and are leaving the EU for more than 12 months.

Eligible customers can only claim back VAT charges on goods when they leave the EU and only for goods purchased three months before leaving the EU.

The customer must complete the form and include:

  • Their full name.
  • Their permanent address outside the EU (see the list of non-EU territories).
  • Their passport or identity number.
  • The name of the country that issued their passport or identity number.
  • Details of a bank or credit card account (for their refund).
  • The date they arrived in the EU.
  • The date they plan to leave the EU.

They must also sign and date the form.

Procedure:

  1. Visit a TLC Branch to purchase products. See branch locations.
  2. The delivery address must show where the goods are being exported to.
  3. VAT Form 407 is completed and taken away with the goods.
  4. Customs will approve and stamp your form if everything is in order.

You can either get paid immediately at a refund booth, for example, at the airport or send the approved form with copies of the invoices to TLC at the following address:

TLC VAT Claim
TLC Electrical Distributors
The TLC Building
Newton Road
Crawley
West Sussex
RH10 9TS

If no customs officials are available, you can leave your form in a customs post box. Customs will check it and contact your supplier to arrange the refund if everything is in order.

For refunds, please supply:

  • A copy of your invoice.
  • Who the VAT refund cheque needs to be made out to.
  • Where the VAT refund cheque needs to be sent to.

Note — A refund cheque can only be sent to a UK address.

If a UK address is not available, please supply your bank account details and we can make a refund by direct bank transfer.

Bank account information required:

  • Bank
  • Address
  • Sort Code
  • Account Number
  • Account Name

International:

  • SWIFT Number
  • IBAN Number

For more information, visit the official customs website.

Contact TLC Export Team

Please email us at sales@tlc-direct.co.uk with details of your requirements and we can guide you through the order process.

Alternatively, you can call the TLC Export Team on 01293 565 630.

Export Goods Shipped Direct to Export Address

Export goods shipped directly from TLC to your export address will have VAT removed automatically.

Important: VAT-free shipping is only applicable when TLC ships the goods directly to the export address.

Export Goods to UK Shippers

HMRC Compliance: When goods are delivered to an address within the UK, VAT will be applied to this type of export order.

We will email you a quote with a payment link, and once the order is placed, TLC will deliver it to your designated shipper.

Export Goods Collected by Your Carrier

HMRC Compliance: When goods are collected within the UK, VAT will be applied to this type of export order.

We will email you a quote with a payment link, and once the order is placed, we will provide the TLC collection address.

VAT Refunds

VAT can be claimed back after the order has been dispatched to your shippers or collected by your carrier.

To claim back VAT: