Frequently asked questions:

What size downrod do I require?

For the best air circulation, your fan should be 8’ to 9’ off of the floor, most of our fans come with a 4” drop rod but if your roof is higher than this you need a drop rod.  They come in 12”, 18” and 24” lengths and are the same finishes as our fans.

What if my remote control doesn’t work after installing it?

If your remote controlled fan doesn’t work after it has been installed, first check to make sure that power is going to the infrared unit and that the batteries in the handheld are charged.  Make sure that the pull chain for the fan speed is at its highest setting and the light kit is on.  One frequent mistake on installation is that the connections on the infrared device get clipped together.  One connection goes to the fan and the other to the light, if they are together the power will not work. 

What direction should my fan go in the winter/summer?

Clockwise in the winter and counterclockwise in the summer.  On the winter setting the fan brings down warm air that is trapped in the ceiling and in the summer setting it makes it feel cooler by up to 8 degrees by circulating the air.

What is covered under my warranty?

We are so confident in the quality of Westinghouse ceiling fans that each fan is backed by either a 25 year or a 10 year limited warranty.  For the first 2 years (EU consumer law) you should go back to your distributor if there is a problem with your fan, (excluding light bulbs) and damage done by misuse.  After the 2 years, the motor only is covered by the limited warranty.

My fan wobbles, how can I get it to stop?

Fan blades are made of manmade products and sometimes there is a difference in the weights of these blades.  This can sometimes cause your fan to wobble.  Also make sure that the mounting bracket that is attached to the ceiling is secure and that the canopy is securely attached to the mounting bracket and that the ball on the down rod is fitting securely into the ball holder, there is a little flange on the ball that will seat the ball into the ball holder.

If your fan wobbles try these simple steps:

Make sure that the blades are securely attached to the motor; check the screws that hold the blades to the blade holder to make sure that they are securely tightened.  Then measure the tip of the blade to the ceiling, all of the blades should measure within 1 cm difference in this measurement to the ceiling.  This can be adjusted by holding one hand on the blade and the other on the motor and gently move it to the desired distance.  If you still have a problem call customer service.

My fan now is very slow why is this?

A faulty capacitor may cause your ceiling fan to run slowly.  There are 3 screws that hold the light kit or housing cap to the bottom of the fan.  Remove these screws and take the light kit or housing cap off.  Inside the switch housing you will see a small black plastic rectangular box this will be approximately 1 ˝” in size.  This is your capacitor.  Write down the color of the wires coming out of the top.  On the side of the capacitor, there are number followed by the letters uf.  Call customer service with this information and we will replace this for you.

What size fan do I require for my room?

  76cm/30" blade size for rooms up to 10 sq meters
105cm/42" blade size for rooms up to 15 sq meters
132cm/52" blade size for rooms up to 25 sq meters

Larger rooms may require 2 or more fans so that you get the optimal use from your fan.

My conservatory has a very steep roof, what is the max. slope to which I can install the fan?

40° is the maximum slope that you can install a ceiling fan.  You must make sure that there is at least a 6” away from the slope of the ceiling or any other obstructions in the room.

Can I use a wall switch and a remote control on my fan?

You cannot use both; it must be one or the other.

I have a vibration with my fan, how can I get it to stop?

First check to make sure all screws are firmly secure, sometimes with new fans they need a break in period.  Try running on high for 24 hrs.  If there is still a noise, call customer service.

Can I use an industrial fan in my home?

Industrial fans are not recommended for use in the home because of the metal blades and the higher speeds at which they run.  This can cause significant injury.  These fans must never be installed under 10 ft off the floor.

Can I install this fan myself?

Yes, you can.  Our easy to follow manual will guide you through the steps of installation.  Installation times vary with the fan that you choose.  Westinghouse Lighting Corporation has a patented technology with InstaLoc, this makes it very easy to install since there are less parts to put together, almost all of the parts are preassembled with only 15 major parts where most other fans have at least 60 parts to assemble.

How many fans will my wall controller operate? A wall controller can control up to 4 ceiling fans, but if your wall controller has a light switch, we only advise 1 ceiling fan per controller, because of the increased wattage/load on the controller.

What wiring do I need for a wall controller?  A wall controller with a light switch requires  3-core wiring.  The controller that controls just the fan speed requires 2-core wiring.

HOW DO I RESET MY REMOTE CONTROL UNIT?
Turn the fan onto the highest setting and switch the light kit on (both via the pull chains) leave the fan running for approx 1 minute, then turn the power off totally to the fan and leave for approx 1 minute, then turn the power back on to the fan and press 1 on the remote hand unit.